Terms & Conditions
Use of this Site is subject to express Terms of Use. By using this Site,
you signify that you agree to be bound by Our Terms of Use. All marks, images,
logos, text are the property of their respective owners.
All purchases are subject to our Return Policy.
Return
/ Exchange Policy & Customer Satisfaction
We are committed to your satisfaction first and foremost, and we want to help
you have the best possible shopping experience. We recognize that sometimes an
item may not meet your needs, was not what you had hoped for.If you are
unsatisfied with your purchase, you can return or exchange it within 7 days of
delivery. Returned items must be new and in unused condition. To return items
for an exchange or refund please contact us via email or phone for an RMA
(Return Merchandise Authorization). All returns are subject to round trip
shipping charges. If your item was shipped "Free Shipping," we will
charge our actual outbound shipping charges. Returns are only accepted in their
original boxes, and should be unassembled. Once an item has been assembled, it
is no longer returnable. Special order products such as items where fabrics can
be selected are non refundable.
You may cancel your order without charge. If the order is for a custom item,
cancellation must be prior to production. If the order is for a stocked item,
cancellation must be prior to shipping.
Returning
a Purchase
- Please contact us
and include your original order number, what product(s) you are returning,
and your name. We will give you an "RMA Number," a return
address, and other relevant information. Returns that have not been first
authorized cannot be accepted.
- Wrap the package
carefully. All returned products must be in their original condition and
packaging.
- Return the product
using your preferred shipping method directly to the distribution center
address we provide. Returns sent to our administrative offices cannot be
accepted.
- It is important
that we know when your return is expected. Please save your return tracking
number, and email it to us. We need this in case there are any issues
during transit.
- Please do not
request a chargeback of your purchase from your credit card company while
waiting for us to completely process your request. Refund processing
involves several steps, some that we cannot control, so please be patient
while awaiting the credit for the original purchase to appear on the card
you used.
- Please Note: Other
than a return or exchange due to an error on our part, we cannot refund
shipping and handling charges.
- All returned
products must be in their original condition and packaging. Unfortunately,
if products have been assembled or modified, we cannot take them as
returns. Also, restocking or repacking fees are charged by some
manufacturers and warehouses to cover labor, paperwork and shipping carton
replacement. Finally, certain products cannot be returned because our
suppliers cannot take them back, such as those customized to your
specifications.
If you have any
questions about whether a product can be returned, please call us before
ordering @ 905-874-7171.
Damaged
& Missing Parts
Through many years of experience, we have learned to package our products to
withstand damage during shipping, avoid selling items easily damaged during
shipping, and discontinue suppliers whose damage rate is too high. If something
arrives from us that looks damaged, or if parts are missing, please notify us
right away. We will work to help you get needed replacements as quickly as
possible at no extra charge.
Suspected or Actual Damage If Shipped by Truck Freight
- Write "Package
Damaged" when you sign for delivery even if it appears only slightly
damaged. If the package appears significantly damaged, you may refuse
delivery. Once we receive back that damaged package, we will send a new
one. Please notify us if you refuse delivery, so we can anticipate that
return.
- If our product is
assembled for you, make sure you closely inspect the product for any
damage BEFORE boxes are discarded and before the delivery people leave.
Again, if there is a problem, write it down before the delivery crew
leaves.
In the case of a manufacturer's defect, we can replace the defective part, or
if needed, the entire unit. We stand 100% behind our products and the
manufacturers who produce them, and we will make every effort to resolve any
problems.